For questions about an order or for more information about our products.
Automatically receive free shipping with any purchase that totals $99 or more. No coupon needed. Simply check out and choose UPS Ground as your shipping method.
1. Free shipping only applies to qualified orders of $99 or more
2. Free shipping only applies to residential and commercial addresses in the continental United States
3. Free shipping offer is not available to international, Alaska, Hawaii, Puerto Rico, or APO/FPO Orders.
Orders typically leave our Southern California warehouse within 1-2 business days after your purchase. We use UPS to ship your package and the time to arrival will depend on the shipping speed selected and your location. If your order is $99 or more, you can choose UPS ground for free shipping (arrives in 3-5 business days)
International Location UPS/USP:
Shipping charges do not include taxes and duties. UPS/USPS may ask to collect taxes/duties; please contact your local UPS/USPS office or local government for details. Drilledrotors is not responsible for any tax or duty fees.
Call our friendly and knowledgeable customer service department.
Customer service hours: Monday- Friday 6am- 6pm PST
Or email us at: Sales@DrilledRotors.com
If you need to return for an exchange or refund, please contact our customer service at 1-888-753-5435 Mon-Fri, 6:30am – 6:00pm PST and Sat 8am – 3pm PST. You can also contact us via LiveChat on our website. Customer service will answer all your concerns as well as provide you with a return authorization number.
We offer a 30-day return policy starting the day the buyer receives the item(s). Item(s) being return must be in brand new condition including all boxes, hardware, manuals and accessories. We will provide a pre-paid UPS return label only for item(s) received broken, defective, or incorrect due to data error and has not been used or assembled within the 30 day period. We are unable to reimburse anything paid outside our company if you do decide to return and pay on your own for return shipping. Items returned for reasons other than the ones stated will not be provided with a pre-paid UPS return label.
If a purchased item does not fit, please do not force or alter the part to make it fit. Doing so can damage the part, your car, or cause injury to yourself. R1 Concepts is not responsible for any costs exceeding the cost of the part, and we will not accept returns of parts that have been installed or modified. Return for exchange may take 3-5 business days to process before shipment. If applicable, the customer must pay any part price difference before an exchange can be process.
Shipping charges are not refundable unless it is due to our mistake. If you refuse delivery or if the carrier returns a shipment because you provided an invalid address, the cost of return shipping will be deducted from your refund. All return for refund is subject to a 15% restocking fee except for when the following conditions apply:
If you received a damage shipment, please contact us immediately. We will report and file a claim with the appropriate carrier and proceed accordingly with a replacement, exchange, or refund.
Items returned for reasons other than defect or drilledrotors.com error must be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) and will be subject to a 15% restocking fee.
Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 15% restocking fee.
During the holiday season, drilledrotors.com makes it easier than ever for you or your gift recipients to return items.
As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply.